Once an order has been placed it takes 24 hrs for us to process the order. T-shirt orders will take an estimated 3-5 days for delivery. Some of our items are made to order, such as our shorts, these orders may take a little longer, up to 5-7 days for delivery.
Sleep Terror Co. is a one man brand. In order for us to keep up with orders some our inventory is managed by different fulfillment centers. This means your order may be sent out in separate shipments.
If your order has been split we will notify you within 24-48 hrs.
Once tracking has been issued and the carrier(s) have received the order the package is out of our hands. We are not USPS, which means we are not responsible for packages that are lost or stolen. If there are issues regarding shipping please reach out to USPS directly.
If you have not received tracking within 2-3 days feel free to reach out and we will address the issue.
Return To Sender:
If a package is returned to us due to an incorrect or insufficient address we will contact you within 24-48hrs. We will request an alternative address and attempt to ship the order again. The customer will be responsible for the shipping cost of the second shipping attempt.
If we do not hear from you within 15 days. We will automatically issue store credit for your items. Per our Refund Policy we can only issue store credit, this does not include shipping costs/
We all know Holiday shopping can get a little crazy. During the Holidays we experience a high volume of orders. We strongly suggest placing your order at least 3 weeks in advance during the holiday season. This also applies for vacations, if you need an item for a specific trip or occasion please place your order in advance.